Workflows

Workflows are high-level processes designed to accomplish a task (e.g., resolving a customer issue) and are built using nodes that represent individual actions. The following videos are from a demo series that introduces workflows step by step, showing how to start simple and gradually expand their capabilities.

The first video shows how to build and test your very first workflow, starting with a simple structure that echoes the user’s input while introducing core nodes like Chat Input, Chat Output, and Template.

The second video replaces the Template node with an Agent node, enabling conversation with an LLM and covering configuration of providers, models, and prompts.

The third video gives the agent access to an external API, allowing it to answer catalogue-related questions by retrieving live product data through a Tool Builder and API Tool node.

The fourth video extends this with a tool that requires parameters, enabling single-product lookups by product_id and introducing the ToolSelector Agent Type for automatic tool choice.

The fifth video connects the agent to a knowledge base containing store policies (returns, warranties, shipping, and payments), making it capable of combining static policy information with catalogue data for more complete answers.